Privacy Policy

Last updated: 1 January 2024

This Privacy Policy describes how Zunqavio d.o.o. ("Zunqavio", "we", "us" or "our"), registered at Ilica 35, 10000 Zagreb, Croatia, collects, uses and protects information when you use the Zunqavio digital platform and this website.

1. Information We Collect

When you interact with Zunqavio, we may collect the following categories of personal data:

  • Contact information you provide via forms, including name and email address
  • Communications you send to the support team
  • Platform usage data, such as pages visited and features accessed
  • Technical data including browser type, device type and IP address

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and respond to access requests and support enquiries
  • To provide and operate the Zunqavio platform for registered users
  • To communicate platform updates, changes or relevant information to users
  • To improve the platform interface and user experience
  • To comply with applicable legal obligations

3. Legal Basis for Processing

We process personal data on the following legal bases under applicable data protection law:

  • Your consent, where you have provided it explicitly
  • The performance of a contract or pre-contractual steps at your request
  • Our legitimate interests in operating and improving the platform
  • Compliance with legal obligations

4. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Access-request data is retained for the duration of the user relationship and for a reasonable period thereafter for administrative purposes.

5. Data Sharing

We do not sell personal data to third parties. We may share data with service providers who assist in operating the platform, subject to confidentiality obligations. We may also disclose data where required by law or legal process.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate data
  • The right to request deletion of your data, subject to legal requirements
  • The right to object to or restrict certain types of processing
  • The right to data portability where applicable

To exercise any of these rights, contact us at [email protected] or write to Zunqavio d.o.o., Ilica 35, 10000 Zagreb, Croatia.

7. Cookies and Tracking

The Zunqavio website may use essential cookies required for basic site functionality. We do not use third-party advertising cookies or cross-site tracking tools. You can manage cookie preferences through your browser settings.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction. No method of transmission over the internet is entirely secure; we cannot ensure absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this page periodically.

10. Contact

For questions or concerns about this Privacy Policy or your personal data, contact us:

  • Email: [email protected]
  • Phone: +385 1 234 5678
  • Address: Zunqavio d.o.o., Ilica 35, 10000 Zagreb, Croatia